Preventive Maintenance Services in the Philippines — FAQ
Infinite Systems provides structured Preventive Maintenance Service (PMS) contracts for building systems we install, as well as existing third-party equipment. Our scheduled inspections, cleaning, calibration, and parts replacement help building owners avoid costly emergency breakdowns and extend the service life of access control, CCTV, fire alarm, HVAC, and other critical systems, backed by technical support available 6 days a week.
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This page answers frequently asked questions about our preventive maintenance services. For full details, features, and specifications, visit the main solution page.
Frequently Asked Questions — Preventive Maintenance Services
Answers to the most common questions about our preventive maintenance services in the Philippines. Have a question not covered here? Our team is happy to help.
What is included in a Preventive Maintenance Service (PMS) contract?
A PMS contract typically includes scheduled inspections, cleaning, calibration, firmware/software updates, and identification of parts nearing end-of-life, covering systems such as access control, CCTV, turnstiles, fire alarm, HVAC, parking barriers, and BMS.
Do you maintain systems that Infinite Systems did not originally install?
Yes, we service existing third-party equipment in addition to systems we installed ourselves, following an initial assessment to confirm compatibility and current condition before enrolling the equipment in a maintenance plan.
How often do preventive maintenance visits occur?
Visit frequency depends on the system type and manufacturer recommendations — ranging from monthly to quarterly or semi-annual visits — and is defined in your service level agreement (SLA) based on equipment criticality and usage.
What are the benefits of preventive maintenance versus reactive repair?
Preventive maintenance catches wear, misalignment, and software issues before they cause a failure, reducing unplanned downtime, emergency repair costs, and the risk of a security or life-safety system being offline when it's needed most.
Is emergency support available outside scheduled visits?
Yes, PMS contract holders receive priority technical support for urgent issues; our team is available 6 days a week to respond to breakdowns or malfunctions between scheduled maintenance visits.
How do I get a PMS proposal for my building?
Contact our team for a site assessment; we'll review your existing systems, recommend a maintenance scope and frequency, and provide a detailed PMS proposal with pricing tailored to your building's equipment and risk profile.
Still have questions about Preventive Maintenance Services?
Talk to one of our engineers for a free consultation or on-site survey.